In this episode, Jared and Marco dive deep into the critical role your front-desk team plays when the phone rings — because every call is a high-stakes opportunity to convert interest into a booked consultation. You’ll learn how to turn those handfuls of rings into bookings, how to train your team to respond with clarity and confidence, and how to build a repeatable process for every call that matters. If you’re serious about closing more leads, this episode gives you the scripts, mindset and metrics to make your phone channel a growth engine.
Episodes 18
Marco Valle: How Your Front Desk Can Master Phone Calls
The Front-Line of Growth: Phone Conversations That Convert
The Front-Line of Growth: Phone Conversations That Convert
Marco walks through the exact steps and mindset your front-desk needs to convert phone-inquiries into bookings:
- Why the first few seconds of the call set the tone for the entire interaction (and your conversion rate).
- How to ask questions, listen actively, and guide the caller toward booking without being pushy.
- The most common mistakes that lose bookings (long hold times, vague responses, lack of follow-up) and how to fix them.
- How to integrate your phone-call process with digital marketing and in-spa experience so the call becomes part of the funnel, not an isolated event.
Listeners will come away with a checklist to audit their front-desk phone process — ensuring every call has the potential to become a paid client.
meet the host
Jared Rohrer
Owner of Aesthetic Conversion
Jared Rohrer is a digital marketer and agency founder who works closely with medical spa and aesthetic clinic owners to help their websites grow and turn traffic into real growth. His mission is to make marketing clear and achievable for aesthetic practices.
Jared brings practical, tested methods mixed with creativity to the medical aesthetics industry thanks to his experience in SEO and conversion-focused marketing. No guesswork; just real, authentic results.
Through the podcast, blogs, and digital marketing services at Aesthetic Conversion, Jared shares proven strategies, real insights, and actionable guidance that clinic owners and marketing professionals can actually use.
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